At Surfaze, every product is made to upgrade your space with precision and quality. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
We only accept returns in the following cases:
- Product is damaged or defective
- Wrong product was delivered
To be eligible:
Return request must be raised within 48 hours of delivery
Non-Returnable Cases
We do not accept returns for:
Used or damaged products (after delivery)
Change of mind
Minor color or design variation (due to screen differences)
Return Process
To request a return:
- Email us at Support@surfaze.in
- Share:
- Add RETURN in the Subject
- Order ID
- Issue details
- Clear photos/videos of the product
Our team will review and respond within 24–48 hours
Refunds
If your return is approved:
Timeline: 5–7 business days
Refund will be processed to the original payment method
Exchanges
We currently do not offer direct exchanges
(Approved cases will be handled via replacement or refund)
Return Shipping
If the issue is from our side → we cover return shipping If not → return request will be rejected
Order Cancellation
Orders can only be cancelled before they are shipped Once shipped, cancellation is not possible
Need help?
For any queries, reach out at:
Email: Support@surfaze.in